PRIVACY POLICY
INTRODUCTION
The purpose of this privacy policy is for you as a consumer to get information on how Calanthé Studio handles your personal data according to the General Data Protection Regulation (GDPR) and other applicable data protection law.
1 PERSONAL DATA
By purchasing or receiving our products/services, you confirm that you have read and understood the content of this privacy policy. We protect your personal integrity, and the data is processed by us in order to be able to handle your order and in the cases where you have requested newsletters or promotional offers – in order to be able to adapt the marketing to your individual needs. We do not sell your data and never pass it on to third parties without a legal basis.
The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
1.2 Definition and collection of personal data
Personal data is all information that can be directly or indirectly attributed to a natural person. To handle your order and answer your questions related to your order, we store your first and last name, address, telephone number, e-mail address, IP address and purchase history. We may also collect personal information about you from other sources such as our social media platforms.
1.3 Use and processing of personal data
1.3.1 When you make an order on our website or contact us about an order, your first name, last name, e-mail address, phone number, shipping-and billing address are collected and used to process your order. This data is also processed so that we can process returns, exchanges and complaints as well as communicate with you regarding your order and answer any potential questions about your order.
1.3.2 When you visit our website and consent to the placing of cookies, we may also process your IP-address and locate from where in the world you are visiting from. If consenting to the placement of cookies, we may also process your activity on the website.
1.3.3 It is is the Swedish company Calanthé Studio, reg nr. 941126-5904, that controls your personal data. You may contact us at any time at support@calanthestudio.com
1.4 Time of keeping collected data
Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act. In connection with a purchase, your personal data is processed to complete the agreement with you. Marketing, campaigns and similar mailings take place with your consent.
1.5 Sharing of information
1.5.1 When making a purchase, information is shared with our payment providers. What is stored is first name, last name, address, e-mail address and telephone number, along with the information needed to process your payments (for example you credit card details or bank account number). If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.
1.5.2 In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.
1.5.3 If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes. If you no longer wish to receive our newsletter, you may unsubscribe at any given time without any specific reason.
1.5.4 We also reserve the right to share your data with selected suppliers carrying out promotional services or data management, to maintain the website, and to maintain our customer database.
2 YOUR DATA RIGHTS
In the General Data Protection Regulation (GDPR), you as a customer have certain rights you can enforce. Some of these are highlighted below, but for full information please review the GDPR legislation, section 3-5.
2.1 Right to access
You have the right to receive extracts from all information that we have about you. Extracts are delivered electronically in a readable format.
2.2 Right to rectification
You have the right to ask us to update incorrect information or supplement information that is incomplete.
2.3 The right to be forgotten
You can at any time ask for the data concerning you to be deleted. There are few exceptions to the right to erasure, such as if it must be retained because we must fulfill a legal obligation (for example, according to the Accounting Act).
3 LEGAL PURCHASING AGE
Calanthé Studio do not knowingly collect any personal information from individuals below the legal age of 18. We strongly encourage those younger than this to get parental consent before making a purchase and providing any personal data.
4 COOKIES
Cookies are text files with small pieces of data placed on your hard disk by a web page server and are used to identify your computer when using a network. We may use cookies to collect, store or track information, and/or for running the website and/or for statistical purposes. You always have the option to accept or decline the use of cookies in your browser. If you decline cookies, some of the features on the website may not be available for your review.
5. DATA ANALYTICS
We may use third parties to analyze your data and activity on the website for statistical purposes. This information does not include any personally identifiable information but will solely focus on the activity our users have on our website.
6. CHANGES AND AMENDMENTS
We reserve the right to modify this Privacy Policy at any given time. Your continued use of the website and our products after the modifications have been put in place will constitute you consent to the changes made. Any changes will be directly shared on our website and the latest reviewed date will be presented on the below timestamp.
Last date of modification: 2024-09-18.
Company information
Calanthé Studio
941126-5904
Södra Förstadsgatan 60
21143 Malmö
Sweden
support@calanthestudio.com
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